Frequently Asked Questions (FAQ)

1. What are your shipping options?
We offer worldwide shipping. Orders typically ship within 1 to 3 business days from our Asian warehouse (or U.S. warehouse for certain items). Standard shipping usually takes between 7-18 business days, depending on your location.

2. How much does shipping cost?
Shipping fees vary by region. Here’s a breakdown of our standard shipping fees and delivery times (BD means business days or working days):

  • Zone 0: Free Shipping – Philippines (11-18 BD), China (3-6 BD)
  • Zone 1: ~$1 – Japan (9-15 BD), Singapore (11-18 BD), South Korea (11-18 BD)
  • Zone 2: ~$3 – Hong Kong (5-9 BD), Macao (3-6 BD), Malaysia (11-18 BD), UK (6-14 BD)
  • Zone 3: ~$5 – U.S. (8-15 BD), Canada (8-14 BD), Spain (7-13 BD), etc.
  • Zone 4: ~$10 – Australia (8-13 BD), Denmark (9-17 BD), Netherlands (7-14 BD), etc.

3. When will I receive my order?
After dispatch, orders typically arrive within 7 to 18 business days. You’ll receive an email with tracking information once your order ships. If you haven’t received a dispatch notice within 5 business days, please contact us at koppisonlinestore@gmail.com.

4. Do you ship internationally?
Yes, we ship worldwide. However, customs duties, taxes, or fees imposed by your country are the responsibility of the customer. We cannot be held liable for any additional charges or delays caused by customs processing.

5. Can I track my order?
Yes! Once your order has shipped, we will send you a tracking number via email so you can monitor its progress.

6. What should I do if my order is delayed?
Shipping times may be affected by factors outside our control, such as customs clearance or unforeseen delays. If your order hasn’t arrived within the estimated delivery window, please reach out to us for an update.

7. What is your return policy?
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. Items must be unused, in the same condition you received them, with tags, and in their original packaging. You’ll also need proof of purchase.

If your return is approved, we’ll send you a return shipping label with instructions on how to send the package back. Returns without prior approval will not be accepted.

8. Can I return a damaged or incorrect item?
Yes! If your item arrives damaged or incorrect, please contact us immediately so we can evaluate the issue and make it right.

9. Are there any items that cannot be returned?
Yes, certain items like personalized products, perishable goods, hazardous materials, and sale items cannot be returned. Please reach out if you have questions about your specific product.

10. How do I make an exchange?
To make an exchange, first return the item you don’t want. Once your return is approved, place a new order for the replacement item.

11. What’s the refund process?
After we receive and inspect your return, we’ll notify you if the refund is approved. If approved, you’ll be refunded to your original payment method within 10 business days. If more than 15 days have passed since your refund was approved, contact us at koppisonlinestore@gmail.com.

12. Do you offer a cooling-off period for EU customers?
Yes, customers in the European Union have a 14-day cooling-off period, during which you can return your order for any reason. The item must be unused, in the same condition, with tags, and in the original packaging.

13. What personal information do you collect? We collect information like your name, address, email, phone number, order details, account information, and usage data from your interaction with our site.

14. How do you use my personal information? We use your information to process orders, manage your account, improve services, provide customer support, and for marketing and security purposes.

15. Do you share my personal information? Yes, we may share it with vendors (e.g., payment processors, shipping partners) and marketing partners to fulfill services. We do not sell your sensitive information.

16. What are cookies, and how do you use them? Cookies are small files that help improve your experience by remembering preferences and tracking usage. You can disable cookies, but some site features may not work properly.

17. Can I opt out of marketing communications? Yes, you can unsubscribe from promotional emails at any time. We may still send non-promotional emails related to your orders or account.

18. How long do you retain my personal data? We retain your data as long as necessary to fulfill services, comply with legal obligations, or resolve disputes.

19. What are my rights regarding my personal data? Depending on your location, you have the right to access, delete, correct, or restrict processing of your data. Contact us to exercise your rights.

20. Is my information transferred internationally? Yes, your information may be transferred and processed outside of your country. We use standard contracts to ensure data protection during transfers.

21. How can I contact you about privacy concerns? For privacy-related inquiries, you can contact us: